Last Updated: 14th March, 2025

This Privacy Policy describes how CraftByFlory (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit www.craftbyflory.com (the “Website”) or interact with our services. By accessing or using our Website, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our Website.

SECTION 1 – OVERVIEW

At CraftByFlory, your privacy is of utmost importance. We are committed to protecting the personal data you provide while delivering a high-quality online experience. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information.

SECTION 2 – INFORMATION WE COLLECT

2.1 Personal Information You Provide

When you interact with our Website—for example, by making a purchase, signing up for newsletters, or contacting us—we may collect personal information including:

• Name: Your full name.
• Contact Details: Email address, telephone number, and postal address.
• Payment Information: Credit or debit card details, and other billing information (transmitted securely).
• Additional Information: Any other information you voluntarily provide.

2.2 Automatically Collected Information

When you visit our Website, we automatically gather certain technical and usage data, including:

• Device and Browser Data: IP address, browser type and version, operating system, and device type.
• Usage Data: Pages visited, time spent on the site, referring/exit pages, and navigation paths.
• Cookies and Tracking Technologies: Data collected via cookies, web beacons, and similar tools to enhance your browsing experience and analyze site traffic.

SECTION 3 – HOW WE USE YOUR INFORMATION

We use the information we collect for several key purposes:

• Order Processing and Fulfillment: To process transactions, manage orders, and deliver products.
• Customer Service and Support: To respond to inquiries, provide assistance, and resolve issues.
• Website Improvement: To analyze trends, administer the site, and improve the functionality and content of our Website.
• Marketing and Communications: To send you newsletters, updates, and promotional offers (with your consent where required).
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To detect, prevent, and address technical issues or breaches.

SECTION 4 – DISCLOSURE AND SHARING OF INFORMATION

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist with operations such as payment processing, shipping, data analysis, and website management under strict confidentiality agreements.
• Legal Requirements: When disclosure is required by law, regulation, or legal process, or to protect our rights, property, or safety.
• Business Transfers: In connection with mergers, acquisitions, or asset sales, provided the recipient agrees to protect your data in accordance with this Privacy Policy.
• With Your Consent: In other circumstances where we have obtained your explicit consent.

SECTION 5 – COOKIES AND TRACKING TECHNOLOGIES

Our Website employs cookies and similar technologies to enhance user experience and gather analytical data. Cookies help us remember your preferences, analyze site usage, and deliver personalized content. You may adjust your browser settings to block or delete cookies, but note that doing so might affect the functionality of our Website.

SECTION 6 – DATA SECURITY

We implement a variety of technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption protocols, and regular security assessments. However, please note that no method of transmission over the Internet or electronic storage is entirely secure.

SECTION 7 – DATA RETENTION

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. When your data is no longer needed, we will take reasonable steps to securely delete or anonymize it.

SECTION 8 – YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

• Access: Requesting copies of your data.
• Correction: Requesting updates or corrections to your data.
• Deletion: Requesting the deletion of your data.
• Objection: Objecting to or restricting the processing of your data.
• Consent Withdrawal: Withdrawing your consent where processing is based on consent.

To exercise these rights, please contact us using the information provided in Section 11.

SECTION 9 – THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party websites you visit.

SECTION 10 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our Website after the changes are posted constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this policy periodically.

SECTION 11 – CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

CraftByFlory
Email: craftbyflory@gmail.com
Contact / Whatsapp: +233 (0) 547 358 112